The OpenCrypt helpdesk system is the perfect tool for managing your web site inquiries and customer correspondence and is the ideal alternative to traditional email. Unlike other helpdesk software, the OpenCrypt helpdesk system integrates directly with OpenCrypt, streamlining the experience for your customers whilst adding extensive functionality to the administration interface.

The helpdesk add-on offers everything you would expect from a system of this type but advances upon this by integrating with the OpenCrypt system. For example, when an administrator views a helpdesk ticket from an existing user they are not just shown the basic visitor details and any correspondence, the system goes further by giving a statistical summary of the users actions including a total revenue received from the user, total access counts and member's area visit counts along with various other statistical information and account data. The system also lists any other tickets associated to the user, this allows you to quickly and easily view any messages previously sent to a user, and quickly check what other administrators may have written in past correspondence.

Further features include a WYSIWYG editor, administrator answers library (for quick response to common questions) and CAPTCHA integration for non-registered visitors, ensuring all contact is from humans and is not Spam.

Features and Benefits

	Correspondence tracking, ticket messages are displayed in sequence.
	Unlimited inquiry forms, setup multiple instances of your helpdesk contact form, allowing you to preset department information and customer information if available.
	Unlimited departments enabling easy organisation of tickets.
	Unlimited operators, all OpenCrypt administrators can respond to helpdesk tickets.
	Ticket association, allowing administrators and users to quickly move between associated and past tickets.
	Account association, if ticket owner is registered user, the system will show all associated account details and statistical data, giving quick access to any data associated to the user enabling you to for example, see what content a user has been viewing prior to making contact.
	Message preview system, shows you your message before submitting to the ticket.
	Receipt tracking for administrators, enabling you to see whether or not a user has viewed a reply.
	CAPTCHA integration, displays a five character string which non-registered users much enter in order to create ticket, this prevents all automated Spam.
	WYSIWYG editor, allowing for HTML-style messages including font styles and basic HTML.
	Answers library enabling administrators to organise answers and quickly access common answers.
	Ticket status indicates whether a ticket is open, closed, responded or pending (new).
	Email notifications are sent to the associated user and administrator upon any update to a ticket.
	New ticket indication, clearly marking any unread tickets for quick identification.
	Comprehensive administration system allowing administrators to quickly sort, search, view and update tickets.
	Ticket overview system for registered users, listing all associated tickets.
	Find lost ticket tool for non-registered users.
	Access code system enabling non-registered users to quickly view an existing ticket.
	Users and administrators can open and close tickets.
	Administrators can create new tickets to be sent to registered and non-registered users.
	OpenCrypt 'PHP Login Interface' integration, when a user is logged in the system will show a count of any unread messages.